Philosophy – the satisfaction of our customers is what inspires us
The satisfaction of our customers is very close to our hearts. That is why at RADO we constantly strive to offer you the best possible service. By processing only high-grade raw materials on modern, reliable equipment, we can ensure that our products are always of the highest quality.
Once of the most important factors behind RADO's competitiveness is the efficiency of the entire process chain. We set great store by minimising operational failures and by continuously improving products and services – not least for the benefit and satisfaction of our customers.
Preventing faults before they occur
Fault prevention is one of the essential conditions for keeping to schedules and commitments. However, by the time faults are discovered, it is often already too late to respond in time. So we aim to stop faults from happening in the first place by means of shrewd preventive measures. For that reason we are focusing on defining, developing and implementing a fault management system covering all of our processes.
Of course, since flexibility – both in handling orders and in day-to-day activities – is vital to mutually beneficial, problem-solving business relations, this system cannot be rigid and obstructive; instead it must be harmoniously integrated into our business processes.
We rely on the latest test and measuring procedures, a tailor-made computer system and experienced employees with a detailed understanding of RADO's entire value chain, all of which are helping us to make a reality of our own high expectations and to meet our exacting standards.
Building knowledge and retaining skills
Building and retaining knowledge and experience in-house is a vital element of our company philosophy. So the satisfaction of our employees is very close to our hearts. Only satisfied employees will stay with RADO for the long term and build a strong team that will successfully cope with even the most difficult tasks of day-to-day business.
Skilled employees of long standing, who take responsibility for their work, are our hallmark. We do everything we can to make sure that our employees are happy with us and can identify wholeheartedly with our company.
Respecting and protecting the environment
RADO uses environmentally friendly processes in response to the critical ecological situation we face, with the aim of keeping our ecological footprint as small as possible. We play an active part in maintaining natural resources by conserving materials and avoiding environmental pollution as best we can.
For us, complying with both environmental and legal requirements is a matter of course. In this way we establish the conditions for the well-being and lasting success of RADO and its employees, our customers and our environment.